Refund policy

Refund Policy

Right of Withdrawal

For questions about returns, we are always available at info@cscarsytle.ch.

Our return period is 21 days from the date of purchase of your item. Within this time, you have the opportunity to initiate a return.

To consider a return, the item should be in its original condition, i.e., unopened or unused, with attached labels, and in the original packaging. We also require the purchase receipt or invoice.

You can initiate a return by contacting us at info@cscarsytle.ch. If your return is accepted, we will provide you with the return address and instructions for shipping your package. Please note that returns without prior inquiry cannot be accepted.

Return and Refund of Products

A return and refund are only possible if:

  • The original packaging is intact,
  • The original label has not been removed,
  • The products show no signs of use,
  • The purchase of the item is not more than 21 days old.

Please note that shipping costs and the return process are entirely the responsibility of the applicant. The postage costs for the return will not be refunded.

A return and refund are not possible if:

  • The original packaging is missing,
  • Accessories are missing,
  • The products are personalized,
  • The products were purchased on sale,
  • Consumables have been opened.

Damages and Issues

Please inspect your order upon receipt and inform us immediately if the item is defective, damaged, or incorrect. This way, we can evaluate and correct the issue.

Exchanges

The most efficient way to ensure you get the desired product is to return the current item. If the return is accepted, you can purchase the desired item separately.

Upon receipt and inspection of your return, we will inform you about the approval for the refund. If approved, the refund will automatically be applied to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Cancellation Policy

Orders can be canceled after 5 weeks without receipt of the goods via email.